Legal

Cancellation Fee

Important Notes

  • The "handling charge" and "administration fee" paid at the time of your reservation are non-refundable.
    *Even in the case of cancellations due to flight cancellations or delays, we are unable to issue a refund.
    *Please note that, depending on the airline’s policy, refunds may not be possible even if your flight is cancelled.
  • You can request a refund within 30 days after your ticket expires, depending on the airline’s policy.
    For Skymark (SKY), the deadline is shorter—within 10 days.

Overview of fees

Cancellation fees are applied per person, per ticketed flight segment.

Skymark SKY

Fare

Reservation Change

Refund Fee

Cancellation Fee Before Departure

Cancellation Fee After Departure

Cancellation Processing Fee

Official Airline Website
Normal Fare for AdultsChanges Allowed500 JPY0 JPY5,000 JPY2,800 JPYAbout Skymark (SKY) flight cancellations
Normal Fare for Children4,000 JPY
TasutokuNon-refundable
Regional SpecialChanged Not Allowed
ImatokuChanged Not Allowed6,000 JPY
SKY SaleChanged Not AllowedNon-cancellable / Non-refundable

Refund/Cancellation Fee: A fee charged by the airline in accordance with their cancellation and refund policies.

Cancellation Processing Fee: A service fee charged by us for handling the cancellation process on your behalf.