Japan Flights

LEGAL

Arranged Travel Agreement

1. Arranged Travel Agreement

(1) This travel arrangement shall be governed by the provisions of the Arranged Travel Agreement as executed between the traveler and Inbound Platform Corporation (hereinafter referred to as “the Company”).Any matters not stipulated in the Standard General Terms and Conditions of Travel Services (Arranged Travel Agreement section) shall be subject to applicable laws and regulations, or generally established practices.
(2) The Company shall not be held liable in the event that scheduled transportation (e.g., flights, train services) is canceled or altered due to force majeure such as natural disasters, wars, civil unrest, strikes, hijacking, or other reasons attributable to the transportation provider. The same shall apply in cases where accommodations are canceled or changed due to reasons attributable to the accommodation provider.
(3) In arranging the travel services, the Company shall collect, in addition to the transportation fees and other travel-related expenses payable to relevant service providers, a prescribed travel agency handling fee.

2. Application for Agreement

(1) A traveler who intends to enter into an Arranged Travel Agreement with the Company must complete the designated application form provided by the Company, fill in the required information, and submit it to the Company along with the prescribed amount as separately determined by the Company.
(2) Notwithstanding the provisions of the preceding paragraph, a traveler who intends to enter into a travel agreement via telecommunications (hereinafter referred to as a “Telecommunication Contract”) must notify the Company of their membership number and the details of the travel services they wish to request.
(3) The payment submitted under paragraph (1) shall be treated as part or all of the travel fee, cancellation charges, or any other payments to be made by the traveler to the Company.
(4) Applicants for Telecommunication Contracts shall review the usage guide specified by the Company before concluding the agreement.

3. Formation of the Travel Agreement

[Domestic Travel]
(1) Please complete the required fields in the application form, confirm your agreement to the necessary terms, and submit the application information.The travel agreement shall be deemed concluded at the time the Company confirms receipt of payment from the customer, made via one of the designated payment methods, following any of the following events: the customer receives a confirmation email from the Company acknowledging receipt of the application information, the “application completed” screen is displayed, or the customer completes payment based on an invoice issued by the Company.
(2) Upon confirming receipt of payment from the customer, the Company shall transmit either a "Payment Completion Page" or a "Payment Confirmation Email." Even if the customer is unable to confirm the completion of payment due to issues with their receiving device or other circumstances on the customer’s side, the travel arrangements may already have been completed. If you are unable to confirm the “Payment Completion Page” or the “Payment Confirmation Email” after completing payment, please check your reservation status yourself via the “Reservation Confirmation” or “My Page” section on our website. ※Please note that the Company shall not be held liable for any failure to receive emails or inability to confirm payment completion due to discrepancies in the email address provided at the time of application or issues with the customer’s email reception environment. If you do not receive a reservation confirmation email after completing your booking, please contact the Company directly.

4. Travel Fees and Payment

(1) The travel fee shall be the amount set as of the date of application.
(2) Payment of the travel fee must be made by the deadline designated by the Company. Please note that the payment deadline may be moved earlier due to circumstances of the airline. In such cases, the Company may contact you to inform you of the change. If we are unable to reach you and payment of the travel fee is not confirmed by the revised (earlier) deadline, the Company will deem the application to have not been made and will cancel any reserved seats accordingly.
(3) The Company reserves the right to revise the travel fee prior to the commencement of the trip in the event of changes in fares or charges by transportation providers, fluctuations in exchange rates, or other relevant circumstances. Any increase or decrease in the travel fee arising under such circumstances shall be borne by the customer. However, please note that reductions in airport taxes, airport facility charges, or fuel surcharges due to fluctuations after ticket issuance will not be refunded.
(4) Please be aware that even if the same product or plan is offered directly on the website of a transportation provider, the terms and conditions may differ, and discounts or special offers may not apply.

5. Terms and Conditions for Customers Requesting a Travel Agreement via Telecommunication Contract

(1) The Company may enter into a travel agreement (hereinafter referred to as a "Telecommunication Contract") via telephone, email, facsimile, or other communication methods, on the condition that the travel fee is paid by a member (hereinafter referred to as a "Member") of a credit card company affiliated with the Company (hereinafter referred to as an "Affiliated Company") without requiring the Member’s signature. However, please note that in cases where the Company does not have a merchant agreement with the Affiliated Company that includes a no-signature handling arrangement, or due to other operational reasons, the Company may not be able to accept such payment.
(2) When applying for a Telecommunication Contract, the Member shall provide the Company with the details of the intended Arranged Travel, including the “content of the travel arrangement” and the “departure date,” along with the “card name,” “membership number,” “card expiration date,” and other relevant credit card information.
(3) A Telecommunication Contract shall be deemed concluded at the time the Company issues a notice of acceptance of the application. If the notice is sent via telephone or postal mail, the contract is established at the time the notice is dispatched. If the notice is sent via email or facsimile, the contract is established at the time the notice is received by the Member.
(4) The “card usage date” in a Telecommunication Contract shall be regarded as the date on which the Member or the Company is obligated to fulfill the payment or refund obligation under the Arranged Travel Contract. In the case of payment, this shall be the date of contract formation; in the case of a refund, it shall be the date on which the cancellation request is received.
(5) If the customer wishes to pay by credit card and the payment cannot be processed by the card issuer, the Company will decline the application.

6. Conditions of Application

(1) For domestic travel, individuals under the age of 15 at the time of application must be accompanied by a parent or legal guardian.
(2) Customers who are in poor health, have physical disabilities, are pregnant, use assistance dogs, or otherwise require special consideration must inform the Company of their condition at the time of application. The Company will accommodate such requests to the extent reasonably possible. However, any additional costs incurred for special arrangements made by the Company based on the customer’s request shall be borne by the customer.
(3) The Company reserves the right to decline the application if the customer falls under any of the following categories:
① If the customer is found to be a member of an organized crime group (bōryokudan), a quasi-member of such a group, an associate or affiliate of such a group, a company affiliated with such a group, or otherwise part of an antisocial force;
② If the customer engages in violent demands, makes unjust claims, uses threatening behavior or violence in connection with transactions with the Company, or commits any act equivalent thereto;
③ If the customer spreads rumors, uses deception or intimidation to damage the Company’s credibility, interferes with the Company’s operations, or engages in any conduct equivalent to the foregoing;
④ The use or resale of reserved accommodations for commercial or profit-making purposes is strictly prohibited.
In the event that the Company determines the customer has engaged in or is preparing to engage in such profit-oriented activities, the Company may cancel the Arranged Travel Agreement without prior notice.
(4) The Company may also decline an application due to other operational or business-related reasons.

7. Delivery of Contract Document

(1) After the travel agreement has been concluded, the Company shall promptly send the customer a contract document detailing the reservation and the travel services via email, facsimile, or SMS (short message service).

8. Termination of the Travel Agreement

(1) Voluntary Termination by the Customer
The customer may cancel all or part of the travel agreement at any time by paying the applicable cancellation fees specified below.
However, requests for cancellation will only be accepted during the Company’s business hours. (Please note that the amount of the cancellation fee may vary depending on the date the request is made. Customers are therefore responsible for confirming the Company’s business days, business hours, and contact information at the time of application.)
Please also note that any request received outside of business hours will be deemed received on the following business day.
① Costs for travel services already provided to the customer.
② Cancellation fees and other unpaid charges related to travel services not yet provided.
③ Arrangement and cancellation processing fees as prescribed by the Company’s travel service handling charges.
(2) Termination Due to Reasons Attributable to the Customer
① The Company may cancel the reservation if the customer fails to make payment of the travel fee by the specified deadline.
② If the customer wishes to pay by credit card but the payment cannot be processed by the card issuer, the Company shall terminate the travel agreement.
③ If the customer falls under any of the categories listed in Article 6, paragraph (3), items ① through ④.
Note: In the event that any of the conditions listed in items ① through ③ above apply, the following costs shall be borne by the customer:
・Fees for travel services already provided and cancellation fees for services not yet provided
・Other unpaid charges owed to travel service providers
・Arrangement and cancellation processing fees as prescribed by the Company’s travel service handling charges
(3) Termination Due to Reasons Attributable to the Company
If the arrangement of travel services becomes impossible due to reasons attributable to the Company, the customer may terminate the travel agreement.
In such cases, the Company shall refund the balance of the travel fee after deducting the costs already paid—or to be paid, for any travel services that have been or will be provided.

9. Change or Cancellation Handling Fees for Travel Arrangements

(1) The traveler may cancel all or part of the Arranged Travel Agreement at any time.
If the traveler requests a change to the contents of the Arranged Travel Agreement, or if the traveler cancels arrangements that have already been completed, the traveler shall bear any applicable cancellation fees, penalties, or other costs required to make such changes, including those payable to transportation providers.
In addition, the traveler must pay the Company’s prescribed handling fee for making such changes. Any increase or decrease in the travel fee resulting from the change to the travel arrangements shall be borne by the traveler.
(2) Cancellation fees shall be charged in accordance with the terms and conditions set forth by each airline. Please review the applicable cancellation policies presented in the product details prior to making a reservation.
(3) In the event a refund is due to the customer, any bank transfer fees incurred for processing the refund shall be borne by the customer. However, please note that no refund will be issued if the refund amount is less than the combined total of the cancellation processing fee and refund handling fee.
(4) Various handling fees are non-refundable, even in the event of a cancellation.
(5) Regardless of payment status, no changes can be made to airline ticket information, including name, gender, age, travel dates, or travel segments, after the reservation has been made.

10. Handling Fees for Changes and Cancellations of Airline Tickets

[Domestic Airline Tickets]
(1) No changes can be made to airline ticket information - including name, gender, age, travel dates, or travel segments - after the reservation has been completed.
If a change is required, the existing reservation must be canceled and a new reservation must be made.
In such cases, the customer will be responsible for the cost of the newly booked airline ticket as well as the Company’s prescribed travel service handling fees.
※ Cancellations made after payment will incur cancellation fees.
※ Please note that when making a new reservation, it may not be possible to secure the same flight details as the canceled ticket due to seat availability or fare changes.
(2) At the time of booking, customers with Japanese nationality must provide their name in katakana, and customers of foreign nationality must provide their name exactly as it appears in their passport, using Roman characters.
If a name is submitted incorrectly, the ticket issued under the incorrect name will need to be canceled and a new booking will be required. Please be advised that this may result in additional costs.
(3) For non-changeable tickets, if exceptions are granted due to natural disasters, service suspensions, or delays, changes may be permitted within the timeframe specified by the airline for handling such changes.
(4) For tickets that are eligible for changes, each airline sets its own deadline for making modifications.
Customers are responsible for checking and confirming the applicable deadline for changes. Please note that no changes can be made after the designated modification deadline. The Company shall bear no responsibility if a customer is unable to make changes due to missing the deadline. We appreciate your understanding.

11. Travel Service Handling Fees

Travel Service Handling Fee Schedule
(This document constitutes a part of the explanation of transaction terms as stipulated in Article 12-4 of the Travel Agency Act.)
[Domestic Travel]

Categories		Fees (Tax Included)	Note
〔1〕 Arrangement Fees	a. In the case of combined arrangements involving transportation.	Up to 20% of the total travel cost	Even if the customer cancels the trip after the travel agreement has been concluded, the handling fee will still be charged.
〔1〕 Arrangement Fees	b. In the case of individual arrangements for transportation.	・Transportation only: ¥5,500 per person, per booking
〔2〕 Change Handling Fee		・Transportation only booking/arrangement: ¥3,300 (per person, per booking)	b. Any fees already paid or to be paid to transportation providers—such as cancellation fees or penalties—will be charged separately.
〔3〕 Cancellation Handling Fee
〔4〕 Communication Fee	In cases where, at the customer's request, urgent local arrangements, cancellations, or changes are made and communication is required, a communication fee will be charged.	¥550 per booking	Telephone charges and other actual communication costs will also be charged separately.

Note 1: The above fees include consumption tax. If the tax rate is revised, the new rate will apply.
Note 2: “Travel cost” refers to the expenses paid to transportation providers under any designation, including fares and charges.
Note 3: The above fees do not include actual costs such as telephone charges, communication fees, or postage. Additional communication costs may be charged separately.
Note 4: The above fees are non-refundable, even in the event of trip cancellation.

12. Responsibility of the Company

(1) The Company shall be liable to compensate the traveler for any damages caused to the traveler by the Company or by an agent acting on the Company’s behalf (hereinafter referred to as a “booking agent”) in the performance of the Arranged Travel Agreement, if such damages are the result of intent or negligence.
However, this liability shall apply only if the traveler notifies the Company of the damage within two years from the day following the date on which the damage occurred.
(2) If the traveler suffers damage due to natural disasters, war, civil unrest, suspension of travel services by transportation providers, orders from government authorities, or other causes beyond the control of the Company,
If the traveler suffers damage due to reasons beyond the control of the Company or its booking agents, the Company shall not be liable for such damages, except as provided in the preceding paragraph.
(3) Notwithstanding the provisions of paragraph (1), the Company shall only compensate for damage to baggage if the traveler notifies the Company within 14 days from the day following the date the damage occurred, in the case of domestic travel. Compensation shall be limited to a maximum of ¥150,000 per traveler, except in cases where the Company has acted with intent or gross negligence.

13. Responsibilities of the Traveler

(1) If the Company incurs damages due to the intent or negligence of the traveler, the traveler shall be liable to compensate the Company for such damages.
(2) When entering into an Arranged Travel Agreement, the traveler shall make use of the information provided by the Company and make reasonable efforts to understand the content of the agreement, including their rights and obligations under the arrangement.
(3) After the commencement of travel, if the traveler becomes aware that the travel services provided differ from those stated in the contract documents, the traveler must promptly report the issue at the travel destination to the Company, its booking agent, or the relevant service provider, in order to facilitate proper receipt of the travel services as described in the contract.

14. Disclaimer of Liability by the Company

Please note that the Company shall not be held liable for any damages incurred by the customer due to causes such as, but not limited to, those listed below.

(1) When a scheduled flight or train is canceled or changed due to natural disasters, war, civil unrest, strikes, hijacking, or circumstances attributable to the airline.
(2) When a reservation is canceled or the customer is denied boarding, transportation, or accommodation due to overbooking by transportation providers.
(3) Damages resulting from the suspension or alteration of services provided by transportation providers, or damages caused by the loss or damage of baggage or checked luggage.
(4) Theft (as a general rule, tickets and documents will not be reissued).
(5) When the customer is unable to board due to late arrival at the designated meeting or check-in time as specified by the airline (including connecting flights). Please allow sufficient time to reach the airport, especially during peak travel periods.
(6) When the customer is unable to board due to discrepancies between the passenger's name or other personal details (such as gender) and the information listed on the airline ticket.
(7) When the customer suffers damages due to natural disasters, war, civil unrest, government orders, or other causes beyond the control of the Company or its booking agents, or due to causes beyond the Company’s control that occur after the Company has fulfilled its arrangement obligations.
(8) When cancellation fees or other losses occur as a result of duplicate bookings or double payments made by a customer under a telecommunication contract, despite the Company operating its website in compliance with laws related to electronic commerce.
(9) When the customer is unable to board or enter/exit Japan or other countries due to issues such as insufficient remaining passport validity, lack of a passport or visa, or other incomplete documentation required for immigration procedures under the laws of Japan or the respective countries. (Please note: Requirements vary by destination and transit country. It is the customer’s responsibility to confirm all conditions in advance.)
(10) When the customer fails to reconfirm (reconfirm) their outbound or return flight reservation or check the departure time, resulting in cancellation of the reservation and the airline ticket becoming invalid.

15. Fuel Surcharge

(1) The applicable fuel surcharge will be provided to the customer at the time of contract.
(2) If the airline increases the amount of the fuel surcharge after the contract has been concluded, the Company may collect the difference from the customer with their consent. If the surcharge is reduced, the difference will be promptly refunded.
(3) If the customer cancels the travel contract due to the fuel surcharge, the Company will charge the prescribed travel service handling fee.

16. Health and Hygiene

For information regarding the health and hygiene conditions of your travel destination, please refer to the Ministry of Health, Labour and Welfare’s “Quarantine and Infectious Disease Information” website.

17. Miscellaneous

(1) With regard to airline Frequent Flyer Programs (FFP/mileage services), the program constitutes an agreement between the customer and the airline. The Company shall bear no responsibility for services provided under such programs. Customers are advised to confirm the details directly with the respective airline.
(2) Requests to airlines—such as for seat assignments or in-flight meals—are not guaranteed. The Company shall not be held responsible for the fulfillment of such services.
(3) Other ancillary services, including in-flight services and baggage allowance, may vary depending on the operating airline. The Company shall not be liable for any such services. Please confirm details directly with the respective airline.
(4) Any matters not stipulated in these Terms and Conditions shall be governed by the Company’s General Terms and Conditions of Travel Services. In the event of any inconsistency between these Terms and Conditions and the Arranged Travel Agreement, the provisions of the Arranged Travel Agreement shall take precedence.

18. Purpose of Use and Disclosure of Personal Information to Third Parties

(1) The personal information provided in the application form submitted at the time of booking will be used for the purpose of communication with the customer.
Additionally, for the arrangement and receipt of services related to the travel for which the customer has applied, such information—within the necessary scope—will be shared in advance by electronic or other means with transportation providers, insurance companies, and other relevant service providers.
By submitting a travel application, the customer is deemed to have consented to the provision of such personal data. The Company may also use customers’ personal information for the following purposes:
① To provide information on products, services, campaigns, various events, and seminars offered by the Company and its partner companies
② To request feedback and opinions after travel participation
③ To request participation in surveys
④ To provide special benefits and services
⑤ To conduct market analysis for the development of better travel products in the future
⑥ To create statistical materials
(2) For details regarding the Company’s personal information protection policy, please refer to the URL provided below.
Privacy Policy:
https://www.inbound-platform.com/en/privacy/

19. Handling Office

Inbound Platform Corp.
SW Shimbashi Building 4F, 6-14-5 Shimbashi, Minato-ku, Tokyo, Japan
Tokyo Governor Registered Travel Agency No. 2-7989
Certified Travel Service Supervisor: Hitoshi Takehara
Date of Enactment: September 1, 2025
These Terms and Conditions shall take effect as of September 1, 2025 (Japan Standard Time).