LEGAL

Inbound Platform Corp. Domestic Organized Tour Terms and Conditions

Before applying for the tour, please be sure to read these Travel Conditions and the Terms and Conditions.

1. Organized Tour Contract

  • This tour is planned and operated by Inbound Platform Corp. (hereinafter referred to as “the Company”), and customers participating in this tour will enter into an Organized Tour Contract (hereinafter referred to as “the Travel Contract”) with the Company.
    This document is a statement of Transaction Conditions provided to the customer pursuant to Article 12-4 of the Travel Agency Act. In the event that the Travel Contract is concluded, this document shall be treated as part of the contract documentation (hereinafter referred to as the “Contract Document”) under Article 12-5 of the same Act and Article 9, Paragraph 1 of the Company’s Travel Agency Terms and Conditions for Organized Tour Contracts.
  • The contents and conditions of the Travel Contract are governed by the descriptions of each tour itinerary and its respective conditions as provided on our website, this document (the “Travel Terms and Conditions”), the Final Travel Information (Confirmed Itinerary) to be provided prior to departure, and the Company’s General Terms and Conditions for Organized Tours.
  • The Company undertakes to make necessary arrangements and manage the itinerary to ensure that the customer may receive transportation, accommodation, and other related travel services (hereinafter collectively referred to as the “Travel Services”) in accordance with the travel itinerary prescribed by the Company.

2. Application for the Tour

  • You are required to complete the Company's designated travel application form (hereinafter referred to as "the Application Form") with the necessary information and submit it together with the application deposit prescribed by the Company. The application deposit shall be treated as part of the travel fee, cancellation fee, or penalty, as applicable.
    Please note that for online travel transactions conducted through the Company's website (hereinafter referred to as "Online Transactions") and for certain products, the full amount of the Travel Fee may be required as the application deposit.
  • The Company and its authorized sales offices (hereinafter collectively referred to as "the Company, etc.") may accept applications for the Travel Contract by telephone, through the Company's website, or via other communication methods. In such cases, the Travel Contract shall not be deemed concluded at the time of application. The applicant must submit the application form and the application deposit within 3 days from the day following the date on which the Company, etc. notifies the applicant of acceptance of the reservation. If the required payment is not received within this period, the Company, etc. will treat the application as having not been made.
  • When using the online transaction system, the applicant shall enter the required information in the designated input fields on the Company's website.
  • When using the online transaction system, the applicant shall enter the required information in the designated input fields on the Company's website.

3. Conditions for Application

  • Persons under 18 years of age are not eligible to apply.
  • Persons under 15 years of age at the commencement of the tour must be accompanied by a parent or legal guardian.
  • Customers who have chronic illnesses, are currently in poor health, are pregnant, or have physical disabilities and require special consideration must inform the Company of such circumstances at the time of application. The Company will make reasonable efforts to accommodate such requests to the extent possible; however, submission of a medical certificate or similar documentation may be required. Depending on local conditions or the circumstances of transportation or accommodation providers, the Company may require that a companion accompany the customer to provide assistance, or may decline the application. Any additional costs incurred for special arrangements made by the Company on behalf of the customer shall be borne by the customer. Pregnant customers may participate at their own responsibility. However, please note that certain airlines may impose restrictions on boarding, so customers are advised to confirm such conditions at the time of application.
  • As a general rule, customers are not permitted to deviate from the scheduled itinerary for personal reasons. However, the Company may approve such deviations under separate conditions, to the extent feasible. In the event that a customer wishes to leave the tour itinerary for personal reasons, prior notification to and approval from the Company are required.
  • The Company reserves the right to refuse applications from any individual whom it deems likely to cause inconvenience to other participants or to hinder the smooth operation of group activities.
  • In the case of a communication-based contract, the Company may refuse the application if the customer's credit card is invalid or if payment of the travel fee or other charges cannot be processed in accordance with the terms and conditions of the affiliated credit card company.
  • The Company may refuse the application if it is determined that the customer is a member of an organized crime group or any other antisocial organization.
  • Only the travelers registered at the time of booking are permitted to participate in the tour. The transfer (including resale) of participation rights to another person is strictly prohibited. If a change in participants is required, the existing reservation must first be canceled and a new reservation made. In the event that any transfer or resale of rights is discovered, the Company shall terminate the Travel Contract. Any cancellation fees incurred as a result shall be borne by the customer. Please be advised accordingly.
  • The Company may also refuse an application for reasons related to its operational circumstances.

4. Timing of Contract Formation

The Travel Contract shall be concluded when the Company has accepted the conclusion of the contract and received the deposit. Specifically, this shall occur as follows:
  • In the case of in-store sales or door-to-door sales, the Travel Contract shall be concluded when the Company has accepted the conclusion of the contract and received the deposit.
  • In the case of applications made by telephone under Paragraph 2(2), the Travel Contract shall be concluded when the Company has notified the applicant of its acceptance of the contract and has received the deposit within the period specified by the Company.
  • In the case of concluding the contract through a distance contract under Paragraph 5(1), the Travel Contract shall be deemed concluded in accordance with the provisions of Paragraph 5(3).

5. Travel Conditions for Distance Contracts

  • The Company may, on the condition that payment of the travel fee, cancellation charges, and other applicable fees is received from a cardholder (hereinafter referred to as "the Member") of a credit card company affiliated with the Company (hereinafter referred to as "the Affiliated Company") without the Member's signature, conclude a travel contract by telephone, the Internet, or other means of communication (hereinafter referred to as a "Distance Contract"). However, the Company may not accept such contracts in cases where there is no merchant agreement with the Affiliated Company including provisions for unsigned transactions, or for other operational reasons.
  • When applying for a Distance Contract, the applicant shall provide the Company with the "Card Name," "Membership Number (Credit Card Number)," "Expiration Date," and other relevant information.
  • When applying for a Distance Contract, the applicant shall provide the Company with the "Card Name," "Membership Number (Credit Card Number)," "Expiration Date," and other relevant information.
    However, if the notice of acceptance is given by electronic means such as e-mail or facsimile, the Distance Contract shall be deemed concluded at the time the notice reaches the customer.
  • For a Distance Contract, the "Card Usage Date" shall be the date on which the Member or the Company is to perform the payment or refund obligations under the Travel Contract. In the case of payment by the Member, it shall be the date of contract conclusion; in the case of a refund by the Company, it shall be the date on which the Company notifies the customer of the amount to be refunded.
  • If the credit card presented is invalid, the application will be declined. The Company may refuse to conclude the Travel Contract or may cancel the Travel Contract if the customer's credit card is or becomes invalid, or if the customer is unable to pay all or part of the travel fee, cancellation charges, or other applicable fees using a card issued by the Affiliated Company.

6. Contracts for Groups

  • When the Company receives a travel application from a person acting as the representative responsible for the contract on behalf of a group of travelers (hereinafter referred to as the "Contract Representative"), the Contract Representative shall be deemed to have full authority to act as the agent in all matters relating to the conclusion, performance, and cancellation of the Travel Contract.
  • The Contract Representative shall submit a roster of the group members to the Company by the date specified by the Company.
  • The Contract Representative shall submit a roster of the group members to the Company by the date specified by the Company.
  • If the Contract Representative does not accompany the group, the Company shall regard a member designated in advance by the Contract Representative as the Contract Representative after the commencement of the travel.

7. Delivery of the Contract Documents and Final Travel Information

  • Following the conclusion of the Travel Contract, the Company shall promptly provide the customer with a written contract document setting forth the travel itinerary, the details of the travel services, other travel conditions, and matters relating to the Company's responsibilities. The contract document shall consist of this Terms and Conditions of Travel, the Company's official website, and other relevant materials.
  • As a supplement to the contract documents described in Paragraph (1), the Company shall provide the customer with a confirmed document (Final Travel Information) containing the finalized travel itinerary, the names of the principal carriers, the names of the accommodation hotels, and other confirmed information, no later than the day before the commencement of the travel. However, if the application is made within seven days prior to the travel commencement date, the document shall be provided by the commencement date of the travel.
  • With the prior consent of the customer, the Company may provide the information that would otherwise be included in the contract documents or in the Final Travel Itinerary, such as the travel itinerary, details of the travel services, other travel conditions, and matters relating to the Company's responsibilities, by using information and communication technology instead of delivering the physical documents. In such cases, the Company shall confirm that the information has been recorded in a file on the communication device used by the customer.
  • For travel plans sold through the Company's website, no tour conductor or accompanying staff shall be provided. Customers are responsible for managing their own itinerary for such travel.
    As a general rule, the Company does not provide notifications regarding cancellations, delays, early departures, or other changes to the scheduled flights. Customers are requested to check the operational information of the airlines on which they are scheduled to travel.
    The Company shall provide the customer with the necessary documents required to receive the travel services, and the customer shall complete all procedures required to utilize the travel services on their own.
    In addition, if the provision of services by transportation operators or other service providers is suspended, or if the customer needs to cancel the travel due to personal reasons, the customer shall notify the Company.
    In addition, if the provision of services by transportation operators or other service providers is suspended, or if the customer needs to cancel the travel due to personal reasons, the customer shall notify the Company.

8. Payment of the Travel Fee

  • After the conclusion of the Travel Contract, the customer shall pay the full amount of the travel fee by the payment due date indicated at the time of reservation. Depending on the travel plan, full payment of the travel fee may be required at the time of booking, regardless of the departure date.
  • For applications made after the specified reference date, payment shall be made at the time of application or by the date designated prior to the commencement of the travel.
  • The payment deadline is set in accordance with the regulations of the airline.

9. Applicable Travel Fees and Additional or Discounted Charges

  • The applicable travel fee refers to the total amount consisting of the "displayed travel fee" and the "displayed additional charges," minus any "displayed discounts." This total amount shall serve as the basis for calculating the deposit, cancellation charges, penalties, and change compensation fees.
  • "Additional charges" refer to the supplementary travel fees added to the basic travel fee, such as those incurred for selecting a specific airline or flight, choosing a class of service on an aircraft, designating particular accommodations, extending the stay, adding a single-room supplement, or any other charges described on the Company's website or elsewhere as "additional charges."
  • "Discounted charges" refer to any amounts described on the Company's website or elsewhere as "discounted charges," except in cases where the travel fee has been predetermined to reflect the discount in advance.
  • For participants, the travel fee shall be determined based on their age on the date of travel commencement: those aged 12 years and older shall be charged the adult fare, and those aged 2 years or older but under 12 years shall be charged the child fare. However, child fares may not be available for certain courses, in which case the adult fare shall apply. Some courses may also offer infant or toddler fares. If a child is 1 year old at the time of booking but turns 2 years old during the trip, the fare shall be determined based on the child's age on the return travel date.

10. Inclusions in the Tour Fare

  • The travel fee includes transportation fares and charges specified in the travel itinerary (air travel is based on economy class unless otherwise stated), accommodation charges, meal charges, rental car fees, sightseeing fees, consumption tax and other applicable taxes, domestic airport usage fees, and any other expenses expressly indicated. Certain charges, such as bathing taxes, may require separate payment.
  • Expenses related to the accompaniment of a tour conductor for courses that include such service.
  • Charges for carry-on and checked baggage within the free allowance specified by the airline (for LCC flights, within the checked baggage allowance selected at the time of booking). As a general rule, no refund will be provided for any portion of the above services that the customer chooses not to use for personal reasons.
    As a general rule, no refund will be made for any portion of the above services that the customer chooses not to use for personal reasons.

11. Items Not Included in the Travel Fee

In addition to the items listed in Article 10 above, the following are not included in the travel fee. Some examples are provided below.
  • Excess baggage charges for weight, volume, or number of items exceeding the limits specified by each transportation carrier.
  • Transportation expenses not included in the course, in-flight service charges, meal and beverage expenses, and other miscellaneous costs; as well as personal expenses such as laundry, telephone charges, and related taxes and service fees.
  • Fees for optional plans or optional tours in which only interested participants take part (plans subject to separate charges).
  • Certain local taxes such as bathing taxes and accommodation taxes imposed by prefectural or municipal authorities.
  • Transportation and accommodation expenses between the customer's residence and the point of departure or return.
  • Airport facility usage fees and related charges.
  • Surcharges and additional fees imposed by transportation carriers.
  • Transportation and accommodation expenses incurred on days when no arrangements are provided.
  • Facility usage fees for children sharing a bed with an accompanying adult.

12. Changes to the Travel Contract

If circumstances beyond the Company's control arise—such as natural disasters, wars, riots, suspension of travel services by transportation or accommodation providers, government orders, the provision of transportation services not based on the original schedule, or other unavoidable events—the Company may, when necessary to ensure the safe and smooth operation of the travel, modify the travel itinerary, the content of the travel services, or other terms of the Travel Contract. In such cases, the Company shall promptly explain to the customer the reasons why such circumstances are beyond its control; however, if unavoidable due to an emergency, the explanation may be provided after the change has been made.

13. Changes to the Travel Fee

  • The Company may revise the Travel Fee within a reasonable range if the fares or charges of the transportation facilities used are significantly revised beyond the normally expected level due to substantial changes in economic conditions or other circumstances.
  • When the Travel Fee is to be increased pursuant to subparagraph (1) above, the Company shall notify the customer of such increase no later than fifteen (15) days prior to the day immediately preceding the commencement date of the tour.
  • When the Travel Fee is to be reduced pursuant to subparagraph (1) above, the Company shall decrease the Travel Fee by an amount equivalent to the reduction in the fares and charges of the transportation services used.
  • If, as a result of a modification to the contents of the Travel Contract under the preceding paragraph, there is an increase or decrease in the expenses required for the operation of the tour (including cancellation fees, penalties, or other expenses already paid or to be paid for travel services not received due to such modification), the Company may adjust the Travel Fee within the scope of such increase or decrease. However, this shall not apply when the increase in expenses results from a shortage of seats, rooms, or other facilities at transportation or accommodation providers, despite such providers being capable of supplying the relevant travel services.
  • In cases where the Travel Fee varies depending on the number of participants utilizing transportation or accommodation facilities, and such number changes after the conclusion of the Travel Contract for reasons not attributable to the Company, the Company may adjust the Travel Fee accordingly.

14. Substitution of the Traveler

Substitution of travelers under this Travel Contract is not permitted. If a substitution becomes necessary, the existing reservation must first be cancelled, and a new application must be submitted.

15. Termination of the Travel Contract and Refunds

(1) Before Commencement of the Tour
[Right of Cancellation by the Customer]
  • The Customer may cancel the Travel Contract at any time by paying the cancellation charges specified below. However, requests for cancellation shall only be accepted during the business hours of the Company or its agents with whom the reservation was made. (Please note that the amount of the cancellation charge may vary depending on the date of the cancellation request. Therefore, Customers are required to confirm in advance the business days, business hours, and contact information of the Company or its agents at the time of booking.)
  • For our Domestic Flight + Hotel packages, partial cancellations are not accepted.
    If there is any change in the number of participants after the booking has been made, all reservations must first be cancelled in full, and a new reservation must be made thereafter.
    Cancellation fees will apply to all participants, where applicable.
    Please note that it may not be possible to rebook the same plan under identical conditions.
  • The customer may cancel the Travel Contract without incurring any cancellation fees in the following cases:
    (1) When the contents of the Travel Contract have been altered; provided, however, that this shall be limited to cases where such alteration constitutes a material change as specified in the left-hand column of the table under Article 19 or other significant changes.
    (2) When the Travel Fee has been increased pursuant to Article 13, Paragraph (1).
    (3) When a natural disaster, war, civil disturbance, suspension of travel services by transportation or accommodation providers, order of government authorities, or any other cause makes it impossible or highly likely to become impossible to ensure the safe and smooth operation of the tour.
    (4) When the Company or its agents fail to provide the Final Tour Information Sheet to the traveler by the date specified in Article 7, Paragraph (2).
    (5)When it becomes impossible to conduct the tour in accordance with the itinerary set forth in the contract documents due to reasons attributable to the Company.
[Cancellation Fee (Per Person)]
(1) When using fares other than those specified in (2) or (3) below
Date of Travel Contract Cancellation
Cancellation Fee
If cancellation occurs between 20 and 8 days prior to the day before the commencement of the tour (for day trips, between 10 days prior).
20% of the travel fee
If cancellation occurs between 7 and 2 days prior to the day before the commencement of the tour.
30% of the travel fee
If cancellation occurs on the day immediately preceding the commencement of the tour.
40% of the travel fee
If cancellation occurs on the day of the tour commencement (prior to departure).
50% of the travel fee
Cancellation or failure to participate without notice after the commencement of the tour (after departure).
100% of the travel fee
(2) When using individual inclusive tour fares of airlines specified in the itinerary ※1 <Note 1>
Date of Travel Contract Cancellation
Cancellation Fee
If cancellation occurs after the conclusion of the Travel Contract (21 days or more prior to the day before the commencement of the tour).
Amount of airline ticket cancellation fees, etc., at the time of Travel Contract cancellation
If cancellation occurs between 20 and 8 days prior to the day before the commencement of the tour. (for day trips, 10 days prior)
20% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
If cancellation occurs between 7 and 2 days prior to the day before the commencement of the tour.
30% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
If cancellation occurs on the day immediately preceding the commencement of the tour.
40% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
If cancellation occurs on the day of the tour commencement (prior to departure).
50% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
Cancellation or failure to participate without notice after the commencement of the tour (after departure).
100% of the travel fee
Note: Refers to ANA (All Nippon Airways), ADO (Air Do), SFJ (Star Flyer), SNA (Solaseed Air), and FDA (Fuji Dream Airlines).
(3) When using regular discounted fares of the airlines specified in the itinerary <Note 2>
Date of Travel Contract Cancellation
Cancellation Fee
If cancellation occurs after the conclusion of the Travel Contract (21 days or more prior to the day before the commencement of the tour).
Amount of airline ticket cancellation fees, etc., at the time of Travel Contract cancellation
If cancellation occurs between 20 and 8 days prior to the day before the commencement of the tour. (for day trips, 10 days prior)
20% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
If cancellation occurs between 7 and 2 days prior to the day before the commencement of the tour.
30% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
If cancellation occurs on the day immediately preceding the commencement of the tour.
40% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
If cancellation occurs on the day of the tour commencement (prior to departure).
50% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
Cancellation or failure to participate without notice after the commencement of the tour (after departure).
100% of the travel fee
<Note 1> Refers to cases where an airline ticket issued by the airline (a ticket for which only the total travel fee, including accommodation and other expenses at the travel destination for an organized tour, can be displayed, and the fare cannot be displayed separately—limited to “Individual Inclusive Travel Fares” available for a single traveler) is used. When such a ticket is indicated on the Company’s website or other materials, the airline’s name, and the cancellation fees, penalties, refund fees, or other costs required to terminate the air transportation contract for that ticket (hereinafter collectively referred to as “Airline Ticket Cancellation Fees, etc.”), as well as the applicable conditions (hereinafter referred to as the “Airline Ticket Cancellation Conditions,” which can be confirmed on the airline’s website) and amounts, shall be clearly stated. These fees apply per one-way segment regardless of the departure date. Cancellation fees applicable to the Travel Contract shall also be explicitly indicated at the time of booking on the website.
<Note 2> Refers to cases where an airline ticket is used under the same terms and conditions as tickets widely sold to consumers via the airline’s website or other channels (such as PEX fares). When it is clearly indicated in brochures or other materials that such a ticket will be used, including the airline’s name, the type of fare applied, and the total amount of the airline ticket cancellation fees, such fees shall apply per one-way segment regardless of the departure date. Cancellation fees applicable to the Travel Contract shall also be explicitly indicated at the time of booking on the website.
[Right of Cancellation by the Company]
  • If the customer fails to pay the travel fee by the deadline specified in Article 8, the Company may cancel the Travel Contract. In such cases, the customer shall pay the Company a penalty equivalent to the applicable cancellation fee.
  • If the customer fails to pay the travel fee by the deadline specified in Article 8, the Company may cancel the Travel Contract. In such cases, the customer shall pay the Company a penalty equivalent to the applicable cancellation fee.
    (1)If it is determined that the customer does not meet the requirements for participation, such as the gender, age, qualifications, skills, or other conditions previously specified by the Company.
    (2)If the customer is deemed unable to participate in the tour due to illness, absence of a necessary companion, or other similar reasons.
    (3)If the customer is deemed to cause inconvenience to other participants or to potentially disrupt the smooth operation of the group tour.
    (4)If the customer demands obligations or burdens beyond a reasonable scope in relation to the terms of the contract.
    (5)If the number of customers does not reach the minimum number of participants indicated in the advertisement or other promotional materials. In such cases, the cancellation of the tour shall be notified no later than 13 days prior to the day before the commencement of the tour.
    (6)If the conditions necessary for conducting the tour, such as the required snowfall for a ski tour, which were clearly specified at the time of contract conclusion, are highly likely not to be met.
    (7)If a natural disaster, war, civil disturbance, suspension of travel services by transportation or accommodation providers, government orders, or any other circumstances beyond the Company’s control make it impossible, or highly likely to become impossible, to safely and smoothly conduct the tour in accordance with the itinerary set forth in the contract documents.
    (8)If the customer is recognized as a member of an organized crime group, a quasi-member, an associate, a company affiliated with such groups, a corporate racketeer(sōkaiya), or any other antisocial forces.
    (9)If the customer engages in violent or improper demands, threatening or violent behavior related to the transaction, or any acts equivalent thereto toward the Company.
    (10)If the customer spreads false rumors, uses fraudulent means, or employs force to damage the Company’s credibility or interfere with its operations, or engages in acts equivalent thereto.
    (11) 1 In the case of a Communication Contract, if the traveler’s credit card becomes invalid or otherwise, and the traveler is unable to pay part or all of the travel fee or related obligations in accordance with the terms of the affiliated credit card company.
(2) After the Commencement of the Tour
[Customer’s Cancellation and Refund Rights]
If the customer cancels the Travel Contract or temporarily withdraws from the tour for personal reasons, it shall be deemed a waiver of their rights, and no refunds will be provided.
If, for reasons not attributable to the customer, the travel services specified in the contract documents cannot be provided, or the Company notifies the customer of such, the customer may cancel the portion of the Travel Contract corresponding to the services that cannot be received. In such cases, the Company will refund the portion of the travel fee corresponding to the services that could not be provided. For example, if a scheduled flight is canceled and the customer continues the tour without using the alternative flight offered by the airline, the Company will refund the portion of the travel fee equivalent to the canceled return flight ticket, provided that a refund is available from the airline.
[Company’s Right of Cancellation and Refund]
  • The Company may cancel the Travel Contract after providing the customer with an explanation of the reasons in the following cases:
    (1)If the customer is unable to continue the tour due to illness, absence of a necessary companion, or other similar reasons.
    (2)If the customer disrupts group discipline or hinders the safe and smooth conduct of the tour by failing to follow the instructions of tour leaders or other personnel designated by the Company to ensure the safety and proper execution of the tour.
    (3)If a natural disaster, war, civil disturbance, suspension of travel services by transportation or accommodation providers, government orders, or any other circumstances beyond the Company’s control make it impossible to continue the tour.
    (4)If the customer is recognized as a member of an organized crime group, a quasi-member, an associate, a company affiliated with such groups, a corporate racketeer (sōkaiya), or any other antisocial forces.
    (5)If the customer engages in violent or improper demands, threatening or violent behavior related to the transaction, or any acts equivalent thereto toward the Company.
    (6)If the customer spreads false rumors, uses fraudulent means, or employs force to damage the Company’s credibility or interfere with its operations, or engages in acts equivalent thereto.
  • When the Company cancels the Travel Contract under the provision of (1) above, the contractual relationship between the Company and the customer shall be terminated only for the future. In such cases, the Company’s obligations regarding travel services already provided to the customer shall be deemed validly discharged.
  • If the Company cancels the Travel Contract and there are cancellation fees, penalties, or other costs already paid or payable to providers of travel services that could not be rendered due to the cancellation, such costs shall be borne by the customer. In this case, the Company will refund the portion of the travel fee corresponding to the travel services not yet received by the customer, after deducting any cancellation fees, penalties, or other costs paid or payable to the respective service providers.
  • If, under Articles 13(3) through (5) regarding reductions in the travel fee, or under this provision regarding cancellation of the Travel Contract, a refund becomes due to the customer, the Company shall make the refund as follows: for cancellations prior to the commencement of the tour, within seven (7) days from the day following the cancellation; for reductions in the travel fee or cancellations after the commencement of the tour, within thirty (30) days from the day following the tour’s completion date as stated in the contract documents.

16. Company’s Liability

  • The Company shall be liable to compensate the customer for any damages caused by the Company or by a person authorized by the Company to arrange travel services on its behalf (hereinafter referred to as the “Arrangement Agent”) due to willful misconduct or negligence in the performance of the Travel Contract. However, such liability shall only arise if the customer notifies the Company within two (2) years from the day following the occurrence of the damage.
  • The Company shall not be liable for damages suffered by the customer for any of the following reasons:
    (a) Natural disasters, wars, riots, or changes to or cancellations of the travel itinerary resulting therefrom.
    (b) Cessation of services by transport or accommodation providers, or changes to or cancellations of the travel itinerary resulting therefrom.
    (c) Orders from government authorities or quarantine due to infectious diseases.
    (d) Accidents occurring during free activities.
    (e) Food poisoning.
    (f) Theft.
    (g) Delays, interruptions, or route changes by transport providers, or changes to the travel itinerary or shortening of time at destinations resulting therefrom.
    (h) Changes to or cancellations of the itinerary due to missed connections caused by airline delays or cancellations during connecting flights.
  • Regarding damages to baggage under paragraph (1) above, notwithstanding the foregoing, the Company shall compensate the customer up to a maximum of JPY 150,000 per person, provided that the customer notifies the Company within fourteen (14) days from the day following the occurrence of the damage, except in cases of willful misconduct or gross negligence by the Company.

17. Customer’s Responsibility

  • If the customer causes damage to the Company through willful or negligent acts, acts in violation of laws, public order, or morals, or failure to comply with the provisions of the Company’s terms and conditions, the customer shall compensate the Company for such damages.
  • The customer shall make use of the information provided by the Company and endeavor to understand their rights, obligations, and other matters concerning the Travel Contract.
  • After the commencement of the tour, if the customer recognizes that any travel service differs from what is described in the contract documents, the customer must promptly report such discrepancies to the Company, the Company’s Arrangement Agent, or the relevant travel service provider at the destination.

18. Special Compensation

  • Regardless of whether the Company’s liability arises under the preceding paragraph, in accordance with the Company’s Terms and Conditions for “Special Compensation,” the Company shall provide compensation for certain damages incurred by the traveler’s body, life, or personal belongings due to sudden and accidental external incidents during participation in a domestic organized tour. The compensation limits per traveler are as follows: • Death benefit: up to ¥15,000,000 • Hospitalization consolation payment: ¥20,000 to ¥200,000 depending on the number of days hospitalized • Outpatient consolation payment: ¥10,000 to ¥50,000 depending on the number of outpatient days • Compensation for personal belongings: up to ¥150,000 (provided that the limit per single item or pair of items is ¥100,000)
  • If the Company becomes liable under Article 27, Paragraph 1 of the Terms and Conditions for Organized Tours (Organized Tour Contract), the above compensation shall be applied toward all or part of the damages the Company is obligated to pay.
  • If the damage incurred by a customer during participation in an organized tour results from the customer’s intentional acts, drunk driving, intentional violations of laws, receipt of services in violation of laws, mountaineering (using climbing equipment such as ice axes), skydiving, hang gliding, ultralight aircraft flight, gyroplane flight, or other similar hazardous activities, the Company shall not pay the above compensation or consolation payments.
  • For travelers participating in an organized tour with the Company, any additional Organized Tours conducted for which separate travel fees are collected shall be treated as part of the primary Organized Tour Contract.
  • In the contract documents, any day on which it is explicitly stated that no travel services arranged by the Company will be provided shall not be considered as participation in the organized tour, provided that it is also explicitly stated that no compensation will be paid for damages incurred by the traveler on that day.

19. Itinerary Guarantee

  • If a significant change occurs to the contract content listed in the left column of the table below (excluding the following changes under (1) and (2), and excluding cases where the shortage of seats, rooms, or other facilities occurs despite the services being provided by transport or accommodation providers), we will pay the customer a change compensation amount calculated by multiplying the travel fee by the percentage indicated in the right column of the same table. This compensation will be paid within 30 days from the day following the end of the trip.
    (1) Changes made as necessary for the safety of travelers or resulting from natural disasters, war, civil unrest, government orders, suspension of services by transportation or accommodation providers, or provision of transportation services that deviate from the original operational plan.
    (2) Changes pertaining to portions of the travel contract that have been canceled in accordance with the provisions of Section 15.
    Changes requiring payment of compensation for itinerary changes
    Rate per case (%)
    Before Commencement of the Tour
    After Commencement of the Tour
    1. Change of the travel start date or end date as stated in the contract document.
    1.5
    3
    2. Change of the sightseeing spots, tourist facilities (including restaurants), or other travel destinations as stated in the contract document.
    1
    2
    3. Change to a lower class or level of facilities of the transport service stated in the contract document (only when the total fare of the changed class and facilities is less than that of the class and facilities stated in the contract document).
    1
    2
    4. Change of the type or name of the transport company stated in the contract document.
    1
    2
    5. Change to a different flight of the domestic departure or arrival airport stated in the contract document.
    1
    2
    6. Change from a direct flight between Japan and overseas to a connecting or transit flight as stated in the contract document.
    1
    2
    7. Change of the type or name of the accommodation facility stated in the contract document.
    1
    2
    8. Change of room type, facilities, view, or other room conditions of the accommodation facility stated in the contract document.
    1
    2
    9. Changes to items listed in the above clauses that were specified in the tour title of the contract document.
    2.5
    5
    Note 1: “Before the start of the trip” means the traveler is notified of the change by the day before the travel start date; “After the start of the trip” means the traveler is notified of the change on or after the travel start date.
    Note 2: If a confirmed document has been issued, the term “contract document” shall be read as “confirmed document” for the purposes of applying this table. In this case, if a change occurs between the contents of the contract document and the confirmed document, or between the contents of the confirmed document and the actual travel services provided, each such change shall be treated as a separate instance.
    Note 3: If the change described in items (3) or (4) involves a transport service that includes the use of accommodation facilities, it shall be treated as one instance per night.
    Note 4: The provision regarding a change of the transport company name under item (4) does not apply if the change involves an upgrade to a higher class or superior facilities.
    Note 5: Even if multiple changes occur under items (4), (7), or (8) during a single ride, flight segment, or one overnight stay, they shall be treated as a single case per ride, flight segment, or overnight stay.
    Note 6: For changes listed under item (9), the rates specified in items (1) through (8) shall not apply; the rate for item (9) shall be used instead.
  • Notwithstanding the provisions of this paragraph (1), the amount of change compensation payable by the Company for a single travel contract shall be capped at an amount obtained by multiplying the travel fee by the rate determined by the Company (15%). In addition, if the change compensation payable to a single traveler under a single travel contract is less than 1,000 yen, no compensation shall be paid.
  • If, after the Company has paid change compensation under this paragraph, it becomes evident that liability under Article 16 arises with respect to the relevant change, the customer shall return the amount of change compensation related to that change to the Company. In this case, the Company shall pay the balance obtained by offsetting the amount of damages payable by the Company and the amount of change compensation to be returned by the customer.
  • The Company may, with the Customer’s consent, provide compensation in the form of goods or services of equivalent value in place of payment of monetary change compensation or damages.
  • The scope of the itinerary guarantee varies depending on the application details.
    [In the case of round-trip airline tickets and hotel reservations]
    From the start of the trip to the end of the trip.
    [In the case of outbound airline tickets and hotel reservations (including when the return flight is canceled)]
    From the start of the trip until the checkout time on the last day of the hotel stay.
    [In the case of return airline tickets and hotel reservations (including when the outbound flight is canceled)]
    From the hotel check-in time until the end of the trip.
    [In the case where hotel accommodations are unavailable, resulting in a travel package consisting of round-trip air tickets only]
    From the start of the trip until arrival at the destination airport on the outbound flight, and from departure from the airport on the return flight until the end of the trip.

20. Notification of Accidents, etc.

If an accident or other incident occurs during your trip, please notify us immediately using the contact information provided in the final tour information. (If you are unable to notify us at that time, please do so as soon as the circumstances allow.)

21. Enrollment in Domestic Travel Insurance

In the event of illness or injury, substantial medical expenses, transportation costs, and other fees may be incurred. In case of an accident, claiming compensation from the responsible party or recovering such compensation can be extremely difficult. To cover these medical expenses, transportation costs, as well as risks such as death or permanent disability, we strongly recommend that travelers enroll in domestic travel accident insurance with sufficient coverage.

22. Reference Date for Travel Conditions and Travel Fee

The reference date for these travel conditions and the travel fee shall be the date clearly indicated on our website or other materials.

23. Handling of Personal Information

Regarding the handling of personal information
  • The Company may use the personal information provided in the application form at the time of booking not only for contacting the customer, but also to the extent necessary for arranging and receiving services provided by transportation, accommodation, and other service providers involved in the travel the customer has applied for (for major transportation and accommodation providers, details are indicated in the itinerary published on the Company’s website and in the confirmed documents provided by the date specified in the contract documents). This includes procedures necessary for such arrangements (hereinafter referred to as “arrangements, etc.”), the Company’s responsibilities under the travel contract, and procedures necessary for insurance covering expenses in case of accidents. To this end, the Company may provide the customer’s name, date of birth, age, and other relevant information to such transportation or accommodation providers, insurance companies, and other related entities in advance, including by electronic means. By applying for the travel, the customer is deemed to consent to the provision of such personal data. In addition, the Company may use the customer’s personal information for the following purposes:
    (1)To provide information regarding products, services, campaigns, various events, and seminars offered by the Company and its partner companies.
    (2)To request feedback or comments from customers after participation in a tour.
    (3)To request participation in surveys.
    (4)To provide special offers or benefits.
    (5)To conduct market analysis for the purpose of developing better travel products in the future.
    (6)To compile statistical data.
  • The Company may also request personal information of a domestic contact person for the customer in preparation for emergencies such as illness or injury during the trip. This personal information will only be used if the Company deems it necessary to contact the domestic contact person in the event of illness or injury affecting the customer. The customer is required to obtain the consent of the domestic contact person before providing their personal information to the Company.
  • The Company may share and jointly use certain personal data of customers—such as name, address, telephone number, and email address—within the scope necessary to achieve the purposes of use described in item (1) above, with other companies in the Company’s corporate group. The group companies will use the shared personal information for purposes consistent with those of the Company. For details regarding the names and other information of the Company’s group companies, please refer to the Company’s website (https://www.inbound-platform.com/en/privacy/).

24. Miscellaneous

  • If the customer requests the conductor, local staff, or other personnel to provide personal guidance or assist with shopping, or if any expenses arise due to the customer’s injury or illness, loss of baggage or belongings due to the customer’s carelessness, or arrangements made for separate activities, such expenses shall be borne by the customer.
  • For the customer’s convenience, we may guide you to souvenir shops during sightseeing or transfers; however, any purchases made shall be at the customer’s own responsibility.
  • If domestic or international airline tickets are arranged separately, the relevant flight segments shall not be considered part of the organized tour unless specifically stated otherwise.
  • If, after the start of the trip, you are unable to receive certain travel services due to reasons beyond your control, the amount payable to you will be refunded in accordance with the provisions of Section 15: Customer Cancellation and Refunds, after deducting any applicable cancellation fees, penalties, or other charges for those services. However, depending on the circumstances, there may be cases where no refund is provided. Additionally, costs for substitute services, such as accommodation or transportation, will be borne by the customer.
  • If you order additional services, such as alcoholic beverages, meals, or other services at inns, hotels, or similar accommodations, consumption tax and other applicable taxes will generally be charged.
  • Under no circumstances will the Company re-conduct or re-perform the trip.
  • Seat allocation and seat selection by the airline may not be possible, or your request may not be accommodated, due to congestion or other circumstances.
  • Seats you have selected in advance may be changed or canceled without notice due to circumstances such as changes in the airline’s aircraft.
    Please check the airline’s website for your most up-to-date reservation details.
  • By participating in our organized tours, you may be eligible to receive airline mileage services. In such cases, any inquiries, registrations, or other procedures related to the service must be handled directly by you with the relevant airline. If a change in the airline used prevents you from receiving the originally intended service, the Company shall not be held responsible under any circumstances.
  • Please provide your full name exactly as it appears in your passport using the Hepburn Romanization system. (If your name has been updated, e.g., from a maiden to a married name, please provide the corrected name.) If your name is entered incorrectly at the time of booking, it may be necessary to reissue airline tickets, notify accommodation providers, and pay any applicable change fees. Some transport or accommodation providers may not allow name corrections, in which case the travel contract may be canceled, and the applicable cancellation fees from the Company will apply.
    Note: Examples of Hepburn Romanization can be confirmed at the time of booking.
  • In cases of cancellation due to the customer’s convenience or other refunds not attributable to the Company, any handling fees incurred for transferring funds to the customer’s bank account shall be borne by the customer.
  • If the customer agrees to the airline’s voluntary system allowing boarding on a flight other than the originally scheduled one (the Flex Traveler system), and boards a flight other than the one arranged by the Company, the Company’s obligations for transportation arrangement and itinerary management shall be considered fulfilled, and the Company shall be exempt from any liability for itinerary guarantee or special compensation related to that change.
  • Matters not stipulated in this document shall be governed by the Company’s Organized Tour Contract. In the event of any conflict between this document and the Organized Tour Contract, the latter shall take precedence. Customers wishing to obtain a copy of the Company’s Travel Terms and Conditions may request one from the Company. The Terms and Conditions are also available on the Company’s website: https://www.airtrip.jp/kiyaku/

25. Travel Conditions (Package Products Including Airfare and Hotel Accommodation)

Contract Type: Organized Tour Contract
Minimum Number of Participants: 1 person
Travel Planning and Operation
Inbound Platform Corp.
Address: 4th Floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004, Japan
Registration Number: Tokyo Metropolitan Governor Registered Travel Agency No. 2-7989
These Terms and Conditions shall be effective as of November 1, 2025 (Japan Standard Time).
Date of Establishment: November 1, 2025

N's ENTERPRISE Co., Ltd. Tokyo Branch
Terms and Conditions for Domestic Organized Tour Contracts

Article 1: Organized Tour Contract

  • This tour is planned, organized, and offered by N’s ENTERPRISE Co., Ltd., Tokyo Branch (hereinafter referred to as “the Company”). Customers participating in this tour enter into an Organized Tour Contract (hereinafter referred to as “the Travel Contract”) with the Company.
  • The content and conditions of the Travel Contract are governed by the tour brochures or website descriptions that explain the itinerary and conditions for each course (hereinafter collectively referred to as “Brochures, etc.”), this Travel Conditions Document, the final documents provided before departure (Final Itinerary), and the Organized Tour section of the Company’s Travel Agency Terms and Conditions and the Organized Tour Contract.
  • The Company undertakes to arrange and manage the itinerary so that the customer can receive transportation, accommodation, and other travel-related services provided by transport and lodging providers in accordance with the travel schedule established by the Company (hereinafter referred to as the “Travel Services”).

Article 2: Application for Travel and Conclusion of the Travel Contract

  • The customer shall apply for the travel by completing the Company’s designated travel application form with the required information and submitting it along with the full payment of the travel fee at either:
    1. The Company, or
    2. A “Designated Agency Office” as defined under the Travel Agency Act.
    (Hereinafter, 1) and 2) are collectively referred to as “the Company and its agents.”)
    Regarding the application deposit, it shall be established only upon the customer’s request. The deposit will be treated as part or all of the “travel fee,” “cancellation fee,” or “penalty fee,” as applicable. In addition, if the customer withdraws their application before the travel contract is concluded, as provided in Paragraph 3 of this Article, the full amount of the deposit held will be refunded.
    Amount of Travel Fee
    Application Deposit (per person)
    Less than ¥20,000
    ¥5,000 or more
    ¥20,000 or more but less than ¥50,000
    ¥10,000 or more
    ¥50,000 or more but less than ¥100,000
    ¥20,000 or more
    ¥100,000 or more
    20% or more of the travel fee
    However, for specific periods or specific tours, the amounts shall be as separately stipulated in the relevant brochures, etc.
    Note: In the table above, “travel fee” refers to the “payable travel fee” as defined in Article 7, Section 3.
  • We accept travel contract reservations by telephone, mail, fax, internet, or other communication methods. In such cases, the contract is not concluded at the time of reservation. The customer must submit the travel application form and pay the application deposit to us within three days starting from the day following the date on which we notify the customer of our acceptance of the reservation. If the application deposit is not paid within this period, we will treat the reservation as if it had not been made.
  • A travel contract is concluded when we accept the contract and receive the application deposit described in Paragraph 1 of this Article. However, the conclusion of a travel contract made through a remote/telecommunication method shall be governed by the provisions of Article 21.
    If special accommodations are required for participation in the trip, please notify us at the time of booking. We will make every effort to accommodate your request to the extent possible.
  • Any costs incurred for special arrangements made by us on behalf of the customer, based on the notice in Paragraph 4 of this Article, shall be borne by the customer.
  • Group/Collective Contract
    <1>. For travel contracts where multiple travelers undertake the same itinerary simultaneously and appoint a responsible representative (hereinafter referred to as the “Group Representative”), the provisions of paragraphs 2–5 of this Article shall apply.
    <2>. Unless otherwise specified by a special agreement, the Group Representative shall be deemed to have full authority to act on behalf of the members of the group (hereinafter referred to as “Group Members”) in all matters concerning the conclusion of the travel contract, and all transactions related to the travel services for the group shall be conducted with the Group Representative.
    <3>. The Group Representative must submit a list of all Group Members to the Company by the date specified by the Company.
    <4>. The Company shall not assume any responsibility for any liabilities or obligations that the Group Representative currently holds or may be expected to hold in the future toward the Group Members.
    <5>. If the Group Representative does not accompany the group, the Company shall, after the start of the travel, consider a Group Member designated in advance by the Group Representative as the new Group Representative.
    <6>. This tour is contracted on a “1 reservation = 1 group” basis. Any partial changes (such as reduction in the number of participants, changes in room numbers or types, etc.) require the existing contract to be canceled and a new contract to be concluded.
    <7>. This tour does not include an accompanying tour conductor. Upon receiving the Final Travel Information, travelers are required to handle check-in and related procedures by themselves on the day of travel.
    Please be advised that we do not provide notifications regarding flight cancellations, delays, or early departures. Travelers are responsible for directly confirming and monitoring flight information with the respective airline.

Article 3. Regarding Standby Reservations (Waiting List)

We do not accept Standby Reservations (Waiting List)

Article 4. Conditions for Application

  • If a participant is under 18 years of age at the time of application and wishes to join the tour alone, a letter of consent from a parent or legal guardian is required.
    Participants under 15 years of age at the commencement of the tour must be accompanied by a parent or legal guardian, except when participating in specific courses designed for elementary or junior high school students, such as language study tours.
    If a parent or legal guardian is unable to accompany the participant, except for specific courses, a designated companion aged 16 or older appointed by the parent or guardian must accompany the participant. (If the designated companion is a minor, a parental consent form must be submitted.)
    Furthermore, if the parental consent form has not been submitted to the Company by five days prior to departure, please note that the Company will not assume any responsibility for any inconvenience or issues that may arise in the travel arrangements.
  • For tours that have special participation requirements, the Company may refuse an application if the participant’s gender, age, qualifications, skills, or other attributes do not meet the conditions specified by the Company.
  • Persons with health conditions, those using mobility aids such as wheelchairs, individuals with physical or mental disabilities, those with food or animal allergies, pregnant persons, persons who may be pregnant, and those accompanied by assistance dogs for persons with disabilities (including guide dogs, hearing dogs, and service dogs), or any other participants requiring special consideration
    must inform us at the time of booking if special accommodations will be necessary for their participation. (If any of these conditions arise after the travel contract has been concluded, please notify us immediately.) The Company will provide further guidance and request that you specify in detail the measures needed during the trip.
  • Upon receiving such a notification, the Company will respond to the extent reasonably possible. In doing so, we may ask about your circumstances and the measures required, or request that you submit this information in writing.
  • The Company may, depending on local conditions and the circumstances of related organizations, require as a condition for the safe and smooth conduct of the trip the accompaniment of an assistant or companion, submission of a physician’s certificate, or modification of certain parts of the itinerary. If the Company is unable to arrange the measures requested by the customer, we may refuse the travel contract application or cancel the travel contract.
    In addition, the costs required to implement any special measures taken by the Company based on the customer’s request shall, as a general rule, be borne by the customer.
  • If, during the trip, the Company determines that the customer requires a medical diagnosis or treatment due to illness, injury, or any other reason, the Company may take necessary measures to ensure the smooth conduct of the trip.
    If such measures are not necessitated by reasons attributable to the Company, all related costs shall be borne by the customer.
  • As a general rule, customers are not permitted to act independently from the group. However, in certain courses, separate conditions may allow for such independent actions.
  • If a customer departs from the planned itinerary for personal reasons, they must provide written notice specifying their departure, whether they plan to rejoin, and the expected time of return.
  • The Company may refuse participation if it determines that a customer may cause inconvenience to others or hinder the smooth conduct of group activities.
  • Participation may also be refused if a customer is recognized as a member of an organized crime group, quasi-member, affiliate, an organization related to organized crime, a “sōkaiya,” or any other antisocial force.
  • Furthermore, participation may be denied if a customer engages in violent, unreasonable, threatening, or coercive behavior toward the Company, or acts similarly in relation to transactions.
  • Participation may also be refused if a customer spreads false information, uses deceit or intimidation to damage the Company’s credibility, interferes with the Company’s operations, or engages in any acts equivalent to the foregoing.
  • Additionally, the Company may refuse an application when necessary due to operational reasons.

Article 5. Contract Documents and Confirmed Documents (Final Itinerary)

  • After the travel contract has been concluded as provided in Article 2, Paragraph 3, we will promptly provide the customer with a document outlining the travel itinerary, the details of travel services, other travel conditions, and matters concerning our responsibilities (hereinafter referred to as the “Contract Document”).
    The brochures and this Travel Conditions Document also form part of the Contract Document. Except as provided in Paragraph 2 of this Article, the travel itinerary and the arrangements with transportation and accommodation providers are finalized based on the contents of the Contract Document. If the travel itinerary is already finalized in the provided Contract Document, no separate itinerary document will be issued.
  • If the travel itinerary or the names of key transportation or accommodation providers are not finalized in the Contract Document under Paragraph 1, the expected accommodation providers and the key transportation providers (as indicated) will be listed, and after providing the Contract Document, a document specifying the finalized details (hereinafter referred to as the “Confirmed Document”) will be issued no later than the day before the travel start date (or, for applications made within seven days prior to the travel start date, by the travel start date itself).
  • If a customer requests confirmation of arrangements after the travel contract has been concluded under Article 2, Paragraph 3, we will promptly and appropriately explain the arrangements even before the Confirmed Document is issued.
  • The scope of travel services for which we are responsible to arrange and manage under the travel contract is as indicated in the Contract Document under Paragraph 1. However, if a Confirmed Document (Final Itinerary) has been issued under Paragraph 2 of this Article, the scope shall be as indicated in that Confirmed Document.

Article 6. Payment of Travel Fees

  • Travel fees must be paid by the deadline specified by the Company.
    If payment is not confirmed by the deadline, the reservation will be automatically canceled.
    Please note that once a reservation is automatically canceled, it cannot be reinstated under any circumstances.

Article 7: Application of Travel Fees

  • Unless otherwise noted, travelers aged 12 and above will be charged the adult fare, while travelers aged 6 to under 12 (or aged 3 to under 12 for courses involving air travel) will be charged the child fare.
    Depending on the travel course or specific conditions, infants under 2 years of age may also be subject to travel fees.
  • Travel fees are listed for each course on the Company’s website or in the relevant brochures. Please confirm the applicable fee based on your chosen departure date and number of travelers.
  • The term “Payable Travel Fee” refers to the amount explicitly indicated in recruitment advertisements on the Company’s website, newsletters, or brochures as the travel fee, plus any additional fees indicated, minus any discounts applied.
    This Payable Travel Fee shall serve as the basis for calculating the Application Deposit under Article 2, Paragraph 1, the Cancellation Fee under Article 13, Paragraph 1, Item 2, the Penalty Fee under Article 14, Paragraph 1, Item 2, and the Change Compensation under Article 20.

Article 8: Items Included in the Travel Fee

  • The travel fee includes the fares and charges for transportation indicated in the travel itinerary (seat class may vary depending on the course; ordinary seats shall apply unless otherwise specified), accommodation fees, meal charges, rental car fees, sightseeing fees (including admission, temple/shrine visits, and guides), applicable consumption taxes and other taxes, service charges, and airport facility usage fees.
    Details of the inclusions are specified within each travel course. Please make sure to confirm them before making payment.
  • For courses accompanied by a tour conductor, the travel fee additionally includes the conductor’s expenses and customary gratuities necessary for group activities.
  • Other costs explicitly indicated on the Company’s website or in brochures as “included in the travel fee.”
    For the items listed in Paragraphs 1–3 above, no refunds shall be provided for partial non-use due to the traveler’s convenience.

Article 9. Items Not Included in the Travel Fee

Items not specified in Article 8 are not included in the Travel Fee. Examples of such exclusions include, but are not limited to, the following:
  • Items not specified in Article 8 are not included in the Travel Fee. Examples of such exclusions include, but are not limited to, the following:
  • Personal expenses such as laundry, telegrams, telephone or other communication charges, additional meals or beverages, and any associated taxes or service charges.
  • Admission fees and transportation costs for sections or portions of the itinerary marked as “free time,” “free sightseeing,” “at additional charge,” or “at customer’s expense.”
  • Additional charges for single room occupancy.
  • Fees for optional tours (short excursions offered at an additional charge) available to interested participants.
  • Additional charges not included in the itinerary that arise from personal requests (such as admission fees, meal charges, or transportation costs).
  • Transportation and accommodation expenses between the customer’s residence and the designated departure or arrival point.
  • Certain local taxes, including bathing taxes and accommodation taxes imposed by prefectural or municipal governments.
  • Surcharges or additional fees imposed by transportation providers.
  • Transportation, accommodation, or other expenses incurred on days when no arrangements are provided.
  • Facility usage fees for accompanying children who do not occupy their own bed.
  • Transportation expenses not included in the tour course, in-flight service fees, meal charges, and other incidental costs, as well as personal expenses such as laundry, telephone charges, and any taxes or service charges associated therewith.

Article 10. Changes to the Travel Contract

  • Even after the conclusion of the Organized Tour Contract, the Company may modify the travel itinerary if unavoidable circumstances beyond its control arise, such as natural disasters, wars, riots, suspension of services by transportation or accommodation providers, orders from public authorities, or deviations from scheduled transportation.
    the content of travel services, or other terms of the travel contract (hereinafter referred to as the “Contract Terms”) in order to ensure the safe and smooth implementation of the travel.
    In such cases, the Company shall promptly explain to the traveler the reasons why the circumstances are beyond the Company’s control and the causal relationship with such circumstances. However, in emergencies where prior explanation is not feasible, the Company may provide an explanation after the change.
  • For domestic tours operated by the Company, reductions in the number of participants or changes to room arrangements cannot be accommodated under any circumstances. If changes are desired, the existing reservation must be canceled, and a new reservation made.

Article 11. Changes to the Travel Fee

Even after the conclusion of the travel contract, the Company may revise the travel fee in the following cases:
  • 旅行契約の成立後に、当社の責に帰すべき事由によらず当該利用人員が変更になったときは、当社ホームページに記載したところにより旅行代金の額を変更することがあります。
    When the travel fee is to be increased, the Company shall notify the Customer of such increase no later than 15 days prior to the departure date.
  • In the event of a substantial reduction in the fares or charges set forth in Paragraph 1, the Company shall reduce the travel fee by the corresponding amount.
  • If the content of the travel contract is modified pursuant to Article 10, resulting in an increase or decrease in the cost of providing the travel services, the Company may revise the travel fee within the range of such difference, except in cases where the modification arises due to a shortage of seats, rooms, or other facilities of the transportation or accommodation providers despite the travel service being provided.
    For travel services not provided due to the modification of the contract content, the Customer shall bear any applicable cancellation fees, penalties, or other costs already paid or to be paid.
  • If the travel fee varies depending on the number of participants as specified in the Company’s website, brochures, or contract documents, and the number of participants changes after the conclusion of the travel contract for reasons not attributable to the Company, the Company may adjust the travel fee in accordance with the stated provisions.

Article 12. Substitution of Participants

  • As a general rule, the Customer may not transfer their position under the travel contract to another person. Likewise, any correction of the Customer’s name requires the cancellation of the originally reserved tour and a subsequent new reservation.
  • The Company shall not consent to the transfer of the Customer’s position under the travel contract to another person without a legitimate reason.

Article 13. Cancellation of the Travel Contract by the Customer

[1] Prior to the Commencement of Travel
  • The Customer may, at any time, cancel the travel contract by paying the cancellation fees specified in the table below.
    For the Company’s domestic tours, partial cancellations are not accepted. If the number of participants changes after the application, all reservations must first be cancelled, and a new reservation must be made.
    When cancellation fees are applicable, all participants shall be liable for such fees. Please note that it may not always be possible to rebook the same plan under identical conditions.

    For the purposes of the table, the “Cancellation Date of the Travel Contract” shall be the date on which the Customer notifies the applicable office of their intent to cancel during business days and hours.

    Table: Cancellation Fees
    Cancellation Deadline for the Travel Contract
    Cancellation Fee (per person)
    Except for the Individual Inclusive Travel Fares and one-day tours
    Travel using Individual Inclusive Travel Fares, etc.
    Day-trip travel (including overnight trips)
    [1] Cancellation on or before the day 21 days prior to departure
    -
    The amount shown in “Table (1): Airline Ticket Cancellation Fees” below
    -
    [2] Cancellation from 20 days to 8 days before the departure date (For day-trip travel, from 10 days before departure)
    20% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
    The amount shown in “Table (1): Airline Ticket Cancellation Fees” below
    20% of the travel fee
    [3] Cancellation from 7 days to 2 days before the departure date
    30% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
    30% of the travel fee
    [4] Cancellation on the day before departure
    40% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
    40% of the travel fee
    [5] Cancellation on the day of departure (before departure)
    50% of the travel fee or The greater of the applicable airline ticket cancellation fees, etc., at the time of Travel Contract cancellation.
    50% of the travel fee
    [6] Cancellation after the start of the trip (after departure) or no-show without notice
    100% of the travel fee
    100% of the travel fee
    Table (1) [Airline Ticket Cancellation Fees] Cancellation Fee per Segment for JAL Group Individual Inclusive Travel Fares
    Cancellation Date (Date of Travel Contract Termination)
    Airfare Cancellation Fee (per outbound and return flight)
    [1] From the date of the conclusion of the travel contract until 55 days prior to the day before the scheduled departure of the flight
    ¥500
    [2] From 54 days prior to the day before the scheduled departure of the flight until 21 days prior
    ¥2,000
    [3] From 20 days prior to the day before the scheduled departure of the flight until 8 days prior
    ¥3,000
    [4] From 7 days prior to the day before the scheduled departure of the flight until the day before departure
    ¥6,000
    [5] On the day of the scheduled flight departure
    ¥9,000
    [6] After the scheduled flight departure
    Non-refundable
    Note: The term “Travel Fee” in the above table refers to the “Payable Travel Fee” as defined in Article 7, Paragraph 3.
    Note: The above airline ticket cancellation conditions are subject to the airline’s website. Please confirm there.
    Regarding the cancellation fees for JAL Individual Inclusive Travel Fares
[2] After the Commencement of the Trip
  • If, after the commencement of the trip, the Customer cancels the Travel Contract or temporarily leaves the trip for reasons attributable to the Customer, such action shall be deemed a forfeiture of rights, and no refund shall be made.
  • In the event that the Customer is unable to receive the Travel Services as specified in the Contract Documents or the Final Itinerary through no fault of the Customer, the Customer may terminate the portion of the Travel Contract relating to the affected Travel Services without payment of cancellation fees. If such inability to receive Travel Services arises from circumstances not attributable to the Company, the Company shall refund to the Customer the portion of the Travel Fee corresponding to the Travel Services that could not be received, after deducting any applicable cancellation fees, penalties, or other costs already paid or to be paid in connection with those Travel Services.

Article 14. Termination of the Travel Contract by the Company

[1] Prior to the Commencement of Travel
  • The Company may terminate the Travel Contract prior to the commencement of the trip, after providing the Customer with an explanation of the reasons, in any of the following cases:
    (a) It becomes clear that the Customer does not meet the participation requirements previously specified by the Company, including but not limited to gender, age, qualifications, or skills.
    (b) The Customer is deemed unable to participate in the trip due to illness, the absence of a necessary attendant, or other reasons.
    (c) The Customer is recognized as likely to cause inconvenience to other Customers or impede the smooth conduct of the group trip.
    (d) The Customer demands obligations or services beyond a reasonable scope in relation to the Travel Contract.
    (e) The number of Customers does not meet the minimum number of participants stated in the brochure, contract documents, or other materials. In such cases, the Company will notify the Customers of the trip cancellation prior to the 13th day before the trip departure date (or prior to the 3rd day before departure for day trips).
    (f) In trips where specific conditions are set, such as insufficient snowfall for ski trips, the stated travel conditions are not met, or there is a high likelihood that they will not be met.
    (g) Due to reasons beyond the Company’s control, such as natural disasters, war, civil unrest, suspension of services by transportation or accommodation providers, or government orders, it becomes impossible, or there is a high likelihood that it will become impossible, to conduct the trip safely and smoothly in accordance with the itinerary described in the contract documents.
    (h) It is determined that the Customer falls under any of the circumstances specified in Article 4, Paragraphs 10–12.
  • If the Customer fails to pay the Travel Fee by the deadline specified in Article 6, the Company shall consider the Travel Contract to have been canceled by the Customer on that date. In such cases, the Customer shall pay the Company a penalty equivalent to the cancellation fee specified in Article 13, Paragraph 1, Item 1.
[2] After the Commencement of the Trip
  • The Company may, even after the trip has commenced, terminate part of the Travel Contract in any of the following cases:
    (a) The Customer is unable to continue the trip due to illness, the absence of a necessary attendant, or other reasons.
    (b) The Customer fails to follow instructions from the tour leader or other personnel designated by the Company for the safe and smooth conduct of the trip, or disrupts the group’s discipline and impedes the safe and smooth execution of the trip by committing acts of violence, threats, or other misconduct toward such personnel or other traveling Customers.
    (c) Due to reasons beyond the Company’s control, such as natural disasters, war, civil unrest, suspension of services by transportation or accommodation providers, or government orders, continuation of the trip becomes impossible.
    (c) In the event that circumstances beyond the Company’s control arise, such as natural disasters, war, civil unrest, suspension of services by transportation or accommodation providers, or orders from government authorities, making the continuation of the trip impossible.
    (d) If it is determined that the Customer falls under any of the circumstances set forth in Articles 4, Paragraphs 10 through 12.
  • If the Company cancels the Travel Contract pursuant to the provisions of Paragraph 1 of this Article, the contractual relationship between the Company and the Customer shall be terminated only with respect to the future. In other words, any obligations of the Company regarding Travel Services already provided to the Customer shall be deemed fully discharged. In such cases, the Company shall refund to the Customer the portion of the Travel Fee corresponding to Travel Services not yet provided, after deducting any applicable cancellation fees, penalties, or other costs already paid or payable for such Travel Services.
  • If the Company cancels the Travel Contract after the commencement of the Travel pursuant to Subparagraphs (a) or (c) of Paragraph 2 of this Article, the Company shall, upon the Customer’s request and at the Customer’s expense, arrange for the necessary Travel Services to return the Customer to the point of departure.

Article 15. Refund of Travel Fee

If a refund of the Travel Fee becomes payable to the Customer due to a reduction in the Travel Fee under Article 11 or due to cancellation of the Travel Contract under Articles 13 and 14, the Company shall refund the applicable amount as follows:
  • In the case of cancellation prior to the commencement of the Travel, within seven (7) days from the day following the date of cancellation;
  • In the case of a reduction in the Travel Fee or cancellation after the commencement of the Travel, within 30 days from the day following the end date of the Travel as specified in the Contract Document.
If the Travel Fee was received via bank transfer, the refund shall be made to the account registered with the Company. Any transfer fees incurred in connection with such refund shall be borne by the Customer. The Customer acknowledges and agrees to this in advance.

Article 16. Itinerary Management

  • The Company shall perform the following duties to ensure the safe and smooth execution of the Travel for the Customer. This shall not apply where the Company has entered into a separate special agreement with the Customer to the contrary.
    1. If the Company determines that there is a risk that the Customer may not be able to receive the Travel Services during the course of the Travel, the Company shall take necessary measures to ensure that the Customer can receive the Travel Services in accordance with the Travel Contract. This shall not apply to individual travel plans as set forth in Paragraph 6 of this Article.
    In the event that, despite the measures taken under Item 1 above, it becomes unavoidable to change the Travel arrangements, the Company shall endeavor to ensure that the revised Travel itinerary conforms as closely as possible to the intent of the original Travel itinerary.
  • During the period from the commencement to the conclusion of the Travel, the Customer shall follow the Company’s instructions for group activities to ensure the safe and smooth execution of the Travel.
    [Tour Conductor Accompanied Plan]
  • For courses indicated as accompanied by a tour conductor, a tour conductor shall accompany the Customer throughout the entire itinerary and shall perform all or part of the duties set forth in Paragraph 1 of this Article and any other duties deemed necessary by the Company in connection with the Travel. The tour conductor’s duties shall, in principle, be performed from 8:00 a.m. to 8:00 p.m.
    [Local Tour Conductor Accompanied Plan]
  • For courses indicated as accompanied by a local tour conductor, a local tour conductor shall, in principle, accompany the Customer from arrival at the Travel destination until departure. The scope of duties of the local tour conductor shall be in accordance with the duties of the tour conductor set forth in Paragraph 3 of this Article.
    [Local Staff Guided Plan]
  • For courses indicated as guided by local staff, no tour conductor shall accompany the Customer. However, the Company shall have a person, appointed by the Company to act on its behalf at the Travel destination, perform all or part of the duties set forth in Paragraph 1 of this Article and any other duties deemed necessary by the Company in connection with the Travel. The contact information for such person shall be indicated in the final itinerary or other confirmation documents.
    [Individual Travel Plan]
  • For individual travel plans, no tour conductor shall accompany the Customer. Coupons and other documents necessary for the Customer to receive travel services shall be provided prior to departure, and the Customer shall be responsible for completing the procedures required to receive such services.
    The Company does not provide information regarding flight cancellations, suspensions, delays, or early departures by airlines. The Customer is solely responsible for confirming such flight information.
    The Company shall not be liable for any losses resulting from insufficient confirmation by the Customer. Please be advised accordingly.
  • In the event of flight cancellations, suspensions, or delays caused by the airline, the following measures shall apply:
    In the event of outbound flight cancellation or suspension: The tour shall be canceled, and a full refund of the travel fee will be issued. (Bank transfer fees, if applicable, shall be borne by the Customer.)
    In the event of return flight cancellation or suspension: The Customer may either use an alternative flight offered by the airline or receive a refund corresponding to the cost of the return flight portion of the travel fee. (Airline tickets purchased independently by the Customer are not covered.)
    In the event of delays for both outbound and return flights: The Customer shall address the matter directly with the airline.
    Note: If the travel period is extended due to any of the above reasons, additional costs for accommodation, transportation, and other expenses shall be borne by the Customer.
  • 6. If a refund arises for the reason set forth in Section 7, the Customer shall notify the Company within five (5) days from the date on which such refund becomes applicable.
    Please note that if the Customer fails to provide such notice, the refund may not be processed.

Article 17. Our Responsibilities and Limitation of Liability

  • The Company shall be liable to compensate the Customer for any damages caused by the Company or its service arrangement agents due to willful misconduct or negligence in the performance of the Travel Contract. Such liability shall be limited to cases where the Company is notified of the damage within two (2) years from the day following the occurrence of the damage.
  • Notwithstanding the preceding paragraph, the Company shall not be liable for any damages suffered by the Customer arising from the following circumstances, except where willful misconduct or negligence by the Company or its service arrangement agents is proven:
    (1) Changes to the travel itinerary or cancellation of travel due to natural disasters, war, civil unrest, or events arising therefrom.
    (2) Damages arising from accidents or fires involving transportation or accommodation providers.
    (3) Suspension of services by transportation or accommodation providers, or changes to the travel itinerary or cancellation of travel arising therefrom.
    (4) Changes to the travel itinerary or cancellation of travel resulting from orders or directives issued by governmental authorities.
    (5) Accidents occurring during periods of free activity.
    (6) Food poisoning.
    (7) Theft.
    (8) Delays, cancellations, schedule changes, route changes, or other disruptions caused by transportation providers, including resulting changes to the travel itinerary
    or reductions in time spent at destinations.
    (9) Costs incurred for transportation to the airport, accommodations, or other expenses arising from failure to board a reserved flight.
    (10) Costs incurred for transportation or accommodations resulting from flight delays.
  • With respect to damages to baggage covered under Paragraph 1 of this Article, notwithstanding the provisions of the same paragraph, the Company shall be liable to compensate the Customer only if the Company is notified within fourteen (14) days from the day following the occurrence of the damage. Compensation shall be limited to JPY 150,000 per Customer, except in cases where the Company’s willful misconduct or gross negligence is established.

Article 18. Customer’s Responsibility

  • If the Company suffers any damage due to the Customer’s intentional or negligent acts, violations of laws or public order and morals, or failure to comply with the provisions of these Terms and Conditions, the Company may seek compensation for such damage from the Customer.
  • When entering into a travel contract, the Customer shall make use of the information provided by the Company and endeavor to understand their rights, obligations, and other contents of the travel contract.
  • During the course of the travel, the Customer shall, in order to smoothly receive the travel services specified in the contract documents, promptly notify the Company or the relevant travel service provider at the travel destination if they recognize that any travel service is provided in a manner inconsistent with the contract documents.

Article 19. Special Compensation

  • The Company shall, regardless of whether liability arises under Article 17, provide compensation in accordance with the Special Compensation Provisions of the Company’s Travel Terms and Conditions (the Organized Tour Contract section) to Customers who suffer sudden and accidental external injuries causing certain damages to life, body, or personal baggage while participating in an organized tour. The compensation shall be as follows:
    - Death Compensation: up to JPY 15,000,000 - Hospitalization Allowance: JPY 20,000 to JPY 200,000 depending on the number of hospitalization days - Outpatient Allowance: JPY 10,000 to JPY 50,000 depending on the number of outpatient days - Baggage Compensation: up to JPY 150,000 per traveler; however, for any single item or set of items, the maximum shall be JPY 100,000.
  • If the Company is liable under Article 17, the above compensation shall be applied, in whole or in part, toward the damages for which the Company is responsible.
  • Optional tours conducted during the organized tour, for which separate fees are collected and organized by the Company, shall be treated as part of the main travel contract.
    However, days on which no travel services arranged by the Company are provided, as explicitly indicated in the final travel itinerary, shall not be considered part of the organized tour for purposes of compensation, provided it is clearly stated that no compensation shall be paid for damages occurring on such days.
  • The Company shall not pay the compensation or allowances under this Article for damages suffered by the Customer due to the Customer’s own willful acts, willful violation of laws, illness, or activities not included in the organized tour, including accidents arising from inherently dangerous activities during free time such as skydiving, mountain climbing, bobsleigh, luge, hang gliding, or similar activities. However, if such activities are included in the organized tour itinerary, this exclusion shall not apply.

Article 20. Itinerary Guarantee

  • In the event that any material change occurs in the contents of the Travel Contract as listed in the left-hand column of the table below (excluding those set forth in items (1) through (3) below), the Company shall pay to the Customer a Change Compensation calculated by multiplying the amount of the Travel Fee (the “Payable Travel Fee” defined in Article 7, Paragraph 3) by the percentage indicated in the right-hand column of the same table. Such payment shall be made within 30 days from the day following the date of completion of the tour.
    However, this shall not apply where it is evident that the Company is liable for the said change under the provisions of Article 17, Paragraph 1.
    (1) The Company shall not pay Change Compensation when the alteration arises from any of the following causes.
    (However, if such changes occur due to shortage of seats, rooms, or other facilities of transportation or accommodation services despite their provision, the Company shall pay the Change Compensation.)
    a. Natural disasters, including inclement weather that hinders the execution of the travel itinerary.
    b. War.
    c. Civil commotion or riot.
    d. Governmental orders or regulations.
    e. Suspension of travel services provided by transportation or accommodation facilities, such as flight cancellations, service interruptions, or closures.
    f. Provision of transportation services not in accordance with the original operational schedule, such as delays or schedule changes.
    g. Measures deemed necessary to ensure the safety of the life or body of tour participants.
    (2) In cases where the Travel Contract is terminated pursuant to Articles 13 or 14, no Change Compensation shall be paid with respect to the portion of the contract that has been cancelled.
    (3) Even in cases where the order in which the travel services described in the brochure or other materials are provided is changed, if the Customer is able to receive the said travel services during the course of the trip, the Company shall not pay any Change Compensation.
  • The amount of Change Compensation payable by the Company shall not exceed an amount equivalent to fifteen percent (15%) of the Travel Fee per Customer for each Organized Tour.
    Furthermore, if the total amount of Change Compensation payable to a Customer for an Organized Tour is less than 1,000 yen, the Company shall not pay any Change Compensation.
  • In the event that, after the Company has paid Change Compensation pursuant to Paragraph 1 of this Article, it becomes evident that the Company bears liability under Paragraph 1 of Article 17 in connection with such change, the Customer shall return to the Company the Change Compensation received for the relevant change. In such case, the Company shall offset the amount of Change Compensation to be returned by the Customer against the amount of damages payable by the Company pursuant to the said paragraph, and pay only the balance, if any.
  • If the customer agrees, the Company may provide goods or services of equivalent or greater value in lieu of payment of the Change Compensation in cash.
    Table of Change Compensation
    Changes requiring payment of a change compensation fee. Before the start of the trip / After the start of the trip
    1. Change of the travel start date or end date as stated in the contract document
    2. Change of the sightseeing destinations or facilities (including restaurants) or other travel destinations as stated in the contract document
    3. Change of the grade or equipment of the transport service to a lower fare (only when the total fare of the changed grade and equipment is less than that stated in the contract document)
    4. Change of the type or company of the transport service as stated in the contract document
    5. Change to a different flight for the travel start airport or travel end airport within Japan as stated in the contract documen
    6. Change of the type or name of the accommodation as stated in the contract document
    7. Change of the room type, facilities, view, or other room conditions of the accommodation as stated in the contract document
    8. Changes to items listed in the tour title of the contract document among the above items
    Notes:
    1. “Before Travel Start” refers to cases where the customer is notified of the change before the day preceding the travel start date. “After Travel Start” refers to cases where the customer is notified on or after the travel start date.
    2. If a confirmed document has been issued, replace “contract document” with “confirmed document” for the purposes of this table. Any difference between the contract document, confirmed document, or the actual travel services provided shall be treated as one change per occurrence.
    3. If the transport service involving a change under Item 3 or Item 4 includes accommodation, it is treated as one change per night.
    4. Changes in the company name of the transport service under Item 4 do not apply if the change involves an upgrade in grade or equipment.
    5. If multiple changes under Items 4, 6, or 7 occur within one transport segment or one night, they are treated as one change per transport segment or per night.
    6. Changes under Item 8 are governed by Item 8 alone and Items 1–7 do not apply.

Article 21. Travel Conditions for Customers Entering into a Travel Contract via Remote Communication

The Company may accept travel applications via “telephone, mail, facsimile, or other means of communication” (hereinafter referred to as the “Remote Communication Contract”) from members of credit card companies affiliated with the Company (hereinafter referred to as “Affiliated Companies” and “Members,” respectively), on the condition that the payment of the travel fee may be received without the Member’s signature on the prescribed form, in accordance with the following provisions.
  • Remote Communication Contracts are also subject to the provisions of the Company’s “Travel Agency Terms and Conditions for Organized Tour Contracts.”
  • For the purposes of this Article, the term “Card Usage Date” refers to the date on which the Member or the Company is required to fulfill the payment or refund obligations under the travel contract. In the event that a refund becomes due to the Member, the Company shall remit the amount to the Member in accordance with the terms of the affiliated credit card company’s cardholder agreement. In such cases, the Company shall notify the Member of the amount to be refunded within seven (7) days from the day following cancellation prior to the travel start date, or within thirty (30) days from the day following the travel end date for refunds due to reductions or cancellations after the travel has started. The date on which such notification is sent to the Member shall be deemed the Card Usage Date.
  • When applying for a Remote Communication Contract, the Member shall provide the Company with the following information: the name of the organized tour being applied for, the departure date, the Member number, the card expiration date, and other relevant details.
  • A Remote Communication Contract is concluded when the Company issues a notification of acceptance of the application. However, if such acceptance is communicated via electronic means (e.g., e-mail), the contract shall be deemed concluded when the notification reaches the Member.
  • If, at the time of application, the Member’s credit card is invalid or otherwise unable to settle part or all of the obligations related to the travel fee in accordance with the affiliated credit card company’s cardholder agreement, the Company may refuse to conclude the travel contract or may cancel an already concluded contract.
  • The Company shall receive payment of the travel fee stated in the contract without the Member’s signature on the prescribed form through the affiliated credit card. In this case, the Card Usage Date shall be deemed the date on which the travel contract is concluded.
  • When receiving travel applications via mobile devices, the Internet, or other IT-based communication technologies, and with the Member’s consent, the Company may provide the information required to be included in the contract document or confirmed document (including travel itinerary, travel services, travel conditions, and the Company’s responsibilities) electronically instead of issuing a physical document. The Company shall confirm that the information has been recorded in a file on the communication device used by the Member.
  • If the Member’s communication device does not have the necessary file for recording the information under Paragraph 7, the Company shall record the information in a file on its own communication device (solely for the use of the relevant traveler) and confirm that the Member has viewed the information.

Article 22. Handling of Personal Information

  • 1. To communicate with the customer;
    2. To arrange and provide transportation, accommodation, and other travel services;
    3. To carry out procedures related to the travel;
    4. To handle insurance procedures to cover costs in case of accidents under the Company’s contractual responsibilities;
    5. To provide information about the Company’s and affiliated companies’ products, services, campaigns, and travel-related newsletters;
    6. To request feedback and opinions after travel;
    7. To request participation in surveys;
    8. To provide special services;
    9. To create statistical data.
  • To achieve purposes 2 and 3 above, the customer’s name, address, phone number, credit card information, flight details, etc., may be provided with the customer’s consent to transportation/accommodation providers, souvenir shops, credit card companies, and others via documents or electronic data. In addition, for the purpose of settling the travel fee, credit card numbers and payment amounts may be provided electronically to payment system companies or credit card companies. Customers are deemed to consent to this provision of personal data at the time of application.
  • The Company and its group companies may jointly use customers’ personal information, including name, address, phone number, e-mail address, and service usage history, for the purpose of promotional activities, campaigns, and other notices. The Company shall take responsibility for managing the jointly used personal information. Details of the Company’s personal information policy and the names of group companies are available on the Company’s website (https://www.needstour.com/).
  • The Company may outsource the handling of personal information.
  • Customers have the right to request disclosure, correction, deletion, or suspension of use of the personal information held by the Company. The contact point for such requests is the Company’s Customer Service Office.
  • The Company collects the personal information of domestic contacts for the customer during travel to respond in case of illness or injury. This information will be used only if the Company deems it necessary to contact the domestic contact in such cases. Customers are responsible for obtaining the consent of domestic contacts before providing such information.

Article 23. Miscellaneous

  • Any expenses arising from personal requests, shopping, injuries, illness, loss of baggage due to negligence, forgotten items, or arrangements for separate travel shall be borne by the customer.
  • The Company may guide customers to souvenir shops, but purchases are made at the customer’s responsibility.
  • Additional services such as meals or alcoholic beverages at hotels or inns are subject to applicable taxes.
  • Optional tours provided by local travel agencies are not covered under itinerary guarantees.
  • In the event of accidents during travel, the customer must immediately notify the contact listed in the final itinerary. The Company may take necessary measures if the customer requires protection due to illness or injury, provided such measures are not caused by the Company’s fault; costs shall be borne by the customer.
  • Customers must strictly adhere to assembly times. The Company is not responsible for customers who cannot participate due to late arrival.
  • The Company shall not cover expenses for delays in return due to accidents, snow, road conditions, or other unavoidable reasons, including taxi fares or accommodations, nor compensate for shortened time at destinations.
  • The Company shall not reschedule or repeat travel under any circumstances.
  • Baggage transport is carried out by the relevant transportation provider, and the Company acts only as an agent for the transport arrangements.
  • If a customer consents to the airline’s “Flex Traveler” program allowing boarding on flights other than those arranged by the Company, the Company’s arrangement and itinerary management obligations are deemed fulfilled, and the Company is exempt from liability for itinerary guarantees and special compensation related to such changes.
  • Participation in the Company’s organized tours may allow customers to earn airline mileage points. Customers are responsible for inquiries and registration with the airline, and any change of airline does not impose liability on the Company under Articles 17.1 or 20.1.

Article 24. Applicability of the Terms and Conditions for Organized Tours

Matters not stipulated in these Travel Conditions shall be governed by the Company’s Terms and Conditions of Travel (the Organized Tour Contract Section).
A copy of the Company’s Terms and Conditions of Travel may be requested from the Company. The Company’s Terms and Conditions of Travel are also available for review on the Company’s website (https://www.needstour.com/).
Travel Conditions (Airfare and Hotel Package Products)

Article 25. Type of Contract: Organized Tour Contract

Minimum Number of Participants: 1 person
Tour Planning and Operation:
Company Name: N's Enterprise Co., Ltd. (AirTrip Group)
Address: Marumoto Building 3F, 3-2-6 Kanda Jimbocho, Chiyoda-ku, Tokyo 101-0051, Japan
Registration Number: Tokyo Governor Registered Travel Agency No. 2-8244
Affiliated Travel Association: Full Member of the All Nippon Travel Agents Association (ANTA)

・Authorized Sales Agent
Company Name: Inbound Platform Corp.
Address: SW Shimbashi Building 4F, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004, Japan
・Changes
As this product is classified as an organized tour (募集型企画旅行), no changes can be accepted after the booking has been made.
We are also unable to accommodate changes in the number of participants, including additions or reductions.
These Terms and Conditions shall be effective as of November 1, 2025 (Japan Standard Time).
Date of Establishment: November 1, 2025