In Case of Delays or Cancellations
1) Use an alternate flight
If you wish, we can arrange an alternate flight for you. Please contact us using one of the following methods:
Call Center (+81-50-1809-5046)
* The fare at the time of purchase and the fare after the change may differ depending on availability.
If there is a difference in fare for the new flight, you will need to pay the additional amount.
* If you arrange a substitute flight, the new flight information will not appear on our reservation confirmation page.
Please manage your updated itinerary on your own.
2) Cancel the Airline Ticket
Please review the following precautions before proceeding with the cancellation of your airline ticket.
Please check here for details.
Notes on Cancellation
• It may take some time to complete the cancellation procedure.
• Changes or cancellations cannot be made after a cancellation request has been submitted.
• Refunds may not be available depending on the airline's policies.
• Handling fees and administrative charges are non-refundable.
1) Wait for the scheduled flight to operate
Please check the latest flight status on each airline's website.
2) Use an Alternate Flight
If you wish, we can arrange an alternate flight for you. Please contact us using one of the following methods:
• Call Center (+81-50-1809-5046)
* The fare at the time of purchase and the fare after the change may differ depending on availability.
If there is a difference in fare for the new flight, you will need to pay the additional amount.
* If you arrange a substitute flight, the new flight information will not appear on our reservation confirmation page.
3) Cancel the Airline Ticket
Please review the following precautions before proceeding with the cancellation of your airline ticket.
Please check here for details.
Notes on Cancellation
• It may take some time to complete the cancellation procedure.
• Changes or cancellations cannot be made after a cancellation request has been submitted.
• Refunds may not be available depending on the airline's policies.
• Handling fees and administrative charges are non-refundable.